Shipping policy

Processing Time

• All orders are processed within 5 business days after payment is confirmed.
  

• If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
  

• Expedited shipping options may be available at an additional cost.

Shipping Locations

• We currently ship to PR and USA Only.

• We do not ship to P.O. Boxes or APO/FPO addresses (unless specified).

Order Tracking

• Once your order has shipped, you will receive an email with tracking information.

Delivery Issues

• If your package is lost, delayed, or arrives damaged, please contact us at zmonkey.puertorico@gmail.com within 5 days of delivery so we can assist.

• We are not responsible for delays caused by the carrier or factors outside our control.

Local Delivery 

• Delivery fees and times will be shown at checkout.