Refund policy
We want you to love your ZMonkey gear as much as we do. If something isn’t right, don’t worry, we’ve got you covered.
Returns & Refunds
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You can request a return or refund within 14 days of receiving your order.
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Items must be in their original condition: unused, unwashed, and with tags still attached (if apply)
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Once we receive and check your return, we’ll send you an email update and process your refund back to your original payment method.
Exchanges
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Want a different size, color, or style? We’re happy to exchange it if the item is still in stock.
Non-Refundable Items
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Sale items are final sale.
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All clothes are final sale and Non-Refundable
Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or we made a mistake with your order.
How to Start a Return
Just send us an email at zmonkey.puertorico@gmail.com with your order number and the reason for your return, and we’ll guide you through the process.
At ZMonkey, our goal is to make sure you’re 100% happy with your purchase. If you have any issues, reach out, we’ll do our best to fix it.